> ## Documentation Index
> Fetch the complete documentation index at: https://helpcenter.recotap.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pixel Verification Troubleshooting

> Fix common Recotap pixel installation and verification issues.

## Pixel Verification Troubleshooting

<Info>
  If you’ve placed the Recotap tracking pixel in your website header but the system still shows **“Pixel Not Verified”**, it’s often due to optimization plugins modifying, delaying, or suppressing the script.
</Info>

This is common with plugins such as **NitroPack, Rocket Lazy Load, WP Rocket, Cloudflare Rocket Loader, Flying Scripts**, and similar performance enhancers.

These tools try to speed up your site by **deferring JavaScript**, **lazy-loading scripts**, or **combining/minifying code** - which can block the Recotap pixel from firing correctly.

## ✅ How to Fix It (Recommended)

**1. Exclude the Recotap Pixel From Optimization Plugins**

Add the Recotap script to your plugin’s **exclusion list**, commonly named:

* *Exclude JavaScript from Optimization*
* *Exclude from Minification*
* *Exclude from Defer/Async*
* *Exclude from Lazy Load*
* *Exclude from CDN Optimization*

Make sure the Recotap script loads **without being modified**.

**2. Clear Cache**

After exclusions are added:

* Purge plugin cache
* Clear CDN cache (Cloudflare, etc.)
* Refresh your site

**3. Re-Verify in Recotap**

Go back to

**Settings → Workspace → Technical Settings → Verify Pixel → Re-Verify**.

## 🧪 Quick Self-Check

If the pixel is still not verified:

✔ Open your website → Right-click → Inspect → Network Tab

✔ Refresh page

✔ Search for keyword `recotap`

If you do **not** see the script file loading, it’s being blocked by an optimization layer.

## 🆘 Still Not Verified?

Contact our support team with:

* Your website URL
* Screenshot of where you placed the pixel
* Plugin list (NitroPack, WP Rocket, Cloudflare, etc.)

We’ll help you fix it as soon as possible.