Skip to main content

​
Pixel Verification Troubleshooting

If you’ve placed the Recotap tracking pixel in your website header but the system still shows “Pixel Not Verified”, it’s often due to optimization plugins modifying, delaying, or suppressing the script.
This is common with plugins such as NitroPack, Rocket Lazy Load, WP Rocket, Cloudflare Rocket Loader, Flying Scripts, and similar performance enhancers. These tools try to speed up your site by deferring JavaScript, lazy-loading scripts, or combining/minifying code - which can block the Recotap pixel from firing correctly.

​
✅ How to Fix It (Recommended)

1. Exclude the Recotap Pixel From Optimization Plugins Add the Recotap script to your plugin’s exclusion list, commonly named:
  • Exclude JavaScript from Optimization
  • Exclude from Minification
  • Exclude from Defer/Async
  • Exclude from Lazy Load
  • Exclude from CDN Optimization
Make sure the Recotap script loads without being modified. 2. Clear Cache After exclusions are added:
  • Purge plugin cache
  • Clear CDN cache (Cloudflare, etc.)
  • Refresh your site
3. Re-Verify in Recotap Go back to Settings → Workspace → Technical Settings → Verify Pixel → Re-Verify.

​
🧪 Quick Self-Check

If the pixel is still not verified: ✔ Open your website → Right-click → Inspect → Network Tab ✔ Refresh page ✔ Search for keyword recotap If you do not see the script file loading, it’s being blocked by an optimization layer.

​
🆘 Still Not Verified?

Contact our support team with:
  • Your website URL
  • Screenshot of where you placed the pixel
  • Plugin list (NitroPack, WP Rocket, Cloudflare, etc.)
We’ll help you fix it as soon as possible.